Customer Journey Mapping Steps
Creating a customer journey map is a critical aspect for businesses striving to enhance the ...
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Discover the latest in Salesforce, cloud technology, and solutions to the most commonly asked questions.
Customer Data – Your Strategic Advantage
Information is the engine that powers much of our modern economy. Superior data analysis confers ...
Put Your Customers at the Center of Everything You Do
Account-based marketing (ABM) has become a popular strategy among marketing and sales teams due to ...
Utilizing the Salesforce CRM
Salesforce, the industry leader in customer relationship management (CRM) systems, reports that 83% of sales ...
Meeting buyer expectations more efficiently
In today's business landscape, companies are facing the challenge of maximizing efficiency while working with ...
Slack for Collaboration
In Slack, conversations happen in channels and direct messages (DMs). Channels are spaces where you ...
Increasing Cross-Collaboration for Better Customer Experiences
To achieve exceptional customer experience (CX), organizations must prioritize cross-functional collaboration and focus on understanding ...
Migrate To Salesforce Lightning
Business success depends on customer satisfaction and more and more businesses rely on Customer Relationship ...
Leaning into Sales Operations as a Strategic Partner in Business Success
The role of sales operations is becoming increasingly vital to sales organizations. In 2020, 65% ...
Channels and data sources for Personalization
Communication channels and data sources are critical components of any successful personalization strategy. By evaluating ...
Example of a Digital Marketing Roadmap
Everyone’s talking about digital transformation. How do you do it? Start with a digital marketing ...
