Success Stories

Utah Department of Corrections

Recruiting solution and applicant portal for public sector employees built on Salesforce

Meet The Client

About Utah Department of Corrections

The Utah Department of Corrections’ nearly 2,300 employees supervise more than 15,000 individuals in the community and approximately 5,900 incarcerated individuals. Positions within the Department range from correctional officers to Adult Probation and Parole agents to maintenance specialists to social workers to chaplains to registered nurses to accountants and so much more.

Utah Department of Corrections Logo

The Challenge

Utah Department of Corrections (UDC) required an easy to use, simple to manage, public facing portal for applicants. Like many public safety organizations (fire service, police department, corrections, National Guard) UDC had a common recruiting workflow that needed to be moved into the cloud to increase effectiveness and efficiency. Starting at recruiting events or opportunities, staff wanted to refer possible applicants to NEOGOV, a public sector HR platform, which, if the applicant is approved, would then hand off be aligned to a public facing web portal to manage additional due diligence and process requirements. While this process commences, segmented marketing messages could be used to nurture potential candidates & applicants to keep the public sector candidate warmed up for the open requisition. Prior to this project, this process was entirely manual, which was not efficient and staff-intensive.

The Solution

Summit leveraged several commercial off the shelf (COTS) components in the Salesforce ecosystem to stand up an online portal that automatically provisions approved candidates via a direct secure integration with NEOGOV. This protects information in NEOGOV, but allows more coherent, scalable management of approved candidates to complete the process. This workflow can also be used to send targeted messages to individuals or groups of applicants to keep them invested throughout the process.

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Results for Our Client

  • Transformation from a year over year loss in recruiting to exceeding all annual goals, catching up on the prior years goal as well

  • Recruiting timeline has reduced from 90+ to 45 days

  • 70% gain in efficiency

  • Simplifying and improving the reporting process from internal basic reporting to executive & state level outputs, reducing manual reporting efforts by 30 hours every month.

"Easy to Work With"
Angie W.

Northwoods worked with Summit to help migrate our Microsoft Dynamics CRM system to Salesforce.  Summit was extremely knowledgeable, thorough, and easy to work with.  They were able to help us configure the system to handle complex business processes while making the system easy for end users.  They were also able to migrate all our legacy Dynamics data to the new Salesforce system.  Summit helped train our technical team on Salesforce administration while keeping the project on time and under budget.  I highly recommend Summit for any Salesforce-related project.

"Mind Blowing!"
Rachael H.

As a leader of a small non-profit aimed to scale rapidly and efficiently, I knew it was critical to transition from antiquated spreadsheets to a sophisticated CRM. We dabbled in Salesforce on our own the year prior. To put it mildly, I was terrified to go there again. Summit met my apprehension with confidence and reassurance. They were timely, efficient and positioned us to utilize Salesforce in ways we hadn’t imagined. Every day I’m in awe of what Salesforce can do; to the team’s credit for imparting their wisdom. Summit has positioned us for unprecedented opportunities at Walk with a Doc. Thank you!

"BEST Salesforce Consultant Available"
Catherine Z.

We went through 3 consultants before finding Summit. The difference was night and day, and the cost was very reasonable. They helped us get our Communities up and running in less than a week (after 2 other teams essentially dragged their feet for 9 months - yes, 9 months!). We are ecstatic! We also have Managed Services with them, for a few hundred bucks a month they are our go-to for anything Salesforce. The team is INSTANTLY responsive - like within 2 minutes. I have experienced other consultants and can tell you, there is no comparison. Hire Summit!

"Did a Wonderful Job"
Paige B.

We have primarily been using Salesforce for our sales team. Recently we decided to bring our support team on and Summit did an awesome job helping us get everything set up the way we needed.

"Great Learning and Implementation"
Annette H.

Great experience with Summit. They are very knowledgeable about Salesforce and their turn around is outstanding. I am looking forward to working Part 2 of our plan with them.

"Transformation Data w/ Excellent Service"
Kay W.

The skill set and knowledge that Summit has brought to this project far surpasses our initial expectation- especially since our initial contact with Salesforce corp. was challenged in regards to utilizing training videos to suit our scope and need. Summit and team has been helpful in supporting our team with a custom solution in order for us to be able to serve our community better. They are timely and professional, and eager to learn about the why before telling us the what.

"Made our Dream CRM a Reality!"
Matt S.

Summit made our Salesforce dream a reality. As a small non-profit on a limited budget with very specific CRM needs we were challenged to find a suitable Salesforce partner. Fortunately we were introduced to Summit, and from day one they made the formidable task of implementing Salesforce doable (and even enjoyable!). The Summit team are pros, from their accessibility and communication to industry knowledge and attitude, they never said 'no' to a request. When we encountered hiccups along the way they took the time to trouble shoot and make fixes, even when it was outside the original scope of the project. We didn't deviate from the project timeline or budget, which says a lot considering our custom needs for data collection/reporting, donor communication, and third party plug-ins. If you are considering implementing Salesforce or have any Salesforce needs, I highly recommend Summit and their team.

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