Success Stories
Howell Rescue Systems
Howell Rescue Systems Salesforce Sales, Service, and Experience Cloud Implementation
Meet The Client
About Howell Rescue Systems
Howell Rescue Systems specializes in providing innovative rescue and recovery equipment for emergency responders. Their product range includes tools and systems designed for various rescue scenarios, such as confined space, high-angle, and water rescues. The company focuses on enhancing safety and efficiency for first responders, ensuring they have the necessary gear to save lives in challenging situations.
The Challenge
Howell Rescue Systems sought out a solution as they integrated off of their old CRM to a more sophisticated and reliable system. Their goal was to implement a CRM solution that not only streamlined their sales cycles and service orders, but also integrated seamlessly with their existing Alere ERP system. They also looked for a solution that offered a customer portal for order status updates.
The Solution
Summit worked closely with Howell Rescue Systems to identify which solutions would best fit their needs. Summit recommended the Sales, Service, and Experience Clouds to satisfy all requirements. Summit's solutions included:
Completed a data migration from the old CRM to Salesforce, ensuring accurate transfer of sales and service order data
Customized Salesforce to track sales cycles and service orders, using opportunity management and dashboards for real-time insights
Created a portal with Salesforce Experience Cloud for internal teams to be able to view metrics in real time
Used Salesforce integration tools to connect seamlessly with Alere ERP for improved order management and data synchronization
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Results for Our Client
With Summit's assistance, Howell Rescue Systems has gained enhanced visibility and efficiency in managing their sales cycles and service orders with their new Salesforce CRM. Migrating to Salesforce improved data accuracy and reporting, while a seamless integration with Alere ERP optimized order management.