Summit Achieves Certified Salesforce Managed Services Provider (MSP) Partner Status

Salesforce MSP Partner

Summit today announced it has been recognized as a certified Salesforce Managed Services Provider (MSP) partner, validating the company’s capabilities to provide proactive, ongoing administration, optimization, and innovation on Salesforce for customers in the public sector, higher education, and commercial markets.

“Earning MSP status affirms what our customers experience every day, reliable operations, faster innovation, and clear business results,” said Moez Chaabouni, President & CEO of Summit. “As an MSP, we go beyond projects to become an extension of our clients’ teams, aligning releases, roadmaps, and AI-driven improvements to the outcomes they care about, growth, efficiency, and risk reduction.”

What MSP Status Means for Customers

  • Always-On Reliability: Continuous monitoring, incident response, and environment management to keep critical Salesforce solutions performing at their best.
  • Continuous Improvement: A backlog-to-business-value model that converts enhancement requests into prioritized sprints, covering automation, analytics, integrations, and AI.
  • Governance & Compliance: Data governance, privacy, and security reviews aligned to industry and regulatory requirements.
  • MLOps & AI Enablement: Ongoing model monitoring, tuning, and ROI tracking for predictive and generative AI use cases.
  • Predictable Economics: Flexible, right-sized service tiers that stabilize costs and accelerate time-to-value.

“Summit’s MSP program helps our clients move from reactive support to continuous optimization,” said Josh Hines, MSP Program Manager. “Our clients are seeing faster delivery, higher adoption, and measurable cost savings, all without adding headcount.”

Summit’s Managed Services Portfolio

  • Admin & Platform Operations: Release management, org design, user management, and health checks
  • Integration & Data: API management, data quality, lineage, and cataloging
  • Analytics & BI: KPI alignment, dashboard design, and data storytelling for executives
  • AI Solutions: Use-case discovery, model lifecycle (MLOps), and responsible AI governance
  • Security & Compliance: Access controls, audits, and continuous risk monitoring

Summit’s MSP offering builds on the company’s track record as a Salesforce Summit-tier consulting partner, with a 10.0 CSAT and 5-star AppExchange reviews, and multiple “Fast 50” growth honors in Central Ohio. The MSP designation further differentiates Summit as a partner capable of delivering speed, certainty, and sustained ROI.

Availability
Summit’s Salesforce MSP tiers are available immediately for Sales Cloud, Service Cloud, Field Service, Experience Cloud, CRM Analytics, and key ISV integrations.

Ready to Chat?

Get a jumpstart by connecting with one of Summit's Salesforce Certified Experts today.

"Easy to Work With"
Angie W.

Northwoods worked with Summit to help migrate our Microsoft Dynamics CRM system to Salesforce.  Summit was extremely knowledgeable, thorough, and easy to work with.  They were able to help us configure the system to handle complex business processes while making the system easy for end users.  They were also able to migrate all our legacy Dynamics data to the new Salesforce system.  Summit helped train our technical team on Salesforce administration while keeping the project on time and under budget.  I highly recommend Summit for any Salesforce-related project.

"Mind Blowing!"
Rachael H.

As a leader of a small non-profit aimed to scale rapidly and efficiently, I knew it was critical to transition from antiquated spreadsheets to a sophisticated CRM. We dabbled in Salesforce on our own the year prior. To put it mildly, I was terrified to go there again. Summit met my apprehension with confidence and reassurance. They were timely, efficient and positioned us to utilize Salesforce in ways we hadn’t imagined. Every day I’m in awe of what Salesforce can do; to the team’s credit for imparting their wisdom. Summit has positioned us for unprecedented opportunities at Walk with a Doc. Thank you!

"BEST Salesforce Consultant Available"
Catherine Z.

We went through 3 consultants before finding Summit. The difference was night and day, and the cost was very reasonable. They helped us get our Communities up and running in less than a week (after 2 other teams essentially dragged their feet for 9 months - yes, 9 months!). We are ecstatic! We also have Managed Services with them, for a few hundred bucks a month they are our go-to for anything Salesforce. The team is INSTANTLY responsive - like within 2 minutes. I have experienced other consultants and can tell you, there is no comparison. Hire Summit!

"Did a Wonderful Job"
Paige B.

We have primarily been using Salesforce for our sales team. Recently we decided to bring our support team on and Summit did an awesome job helping us get everything set up the way we needed.

"Great Learning and Implementation"
Annette H.

Great experience with Summit. They are very knowledgeable about Salesforce and their turn around is outstanding. I am looking forward to working Part 2 of our plan with them.

"Transformation Data w/ Excellent Service"
Kay W.

The skill set and knowledge that Summit has brought to this project far surpasses our initial expectation- especially since our initial contact with Salesforce corp. was challenged in regards to utilizing training videos to suit our scope and need. Summit and team has been helpful in supporting our team with a custom solution in order for us to be able to serve our community better. They are timely and professional, and eager to learn about the why before telling us the what.

"Made our Dream CRM a Reality!"
Matt S.

Summit made our Salesforce dream a reality. As a small non-profit on a limited budget with very specific CRM needs we were challenged to find a suitable Salesforce partner. Fortunately we were introduced to Summit, and from day one they made the formidable task of implementing Salesforce doable (and even enjoyable!). The Summit team are pros, from their accessibility and communication to industry knowledge and attitude, they never said 'no' to a request. When we encountered hiccups along the way they took the time to trouble shoot and make fixes, even when it was outside the original scope of the project. We didn't deviate from the project timeline or budget, which says a lot considering our custom needs for data collection/reporting, donor communication, and third party plug-ins. If you are considering implementing Salesforce or have any Salesforce needs, I highly recommend Summit and their team.

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