Workforce Development Accelerator

Centralize workforce development programs, participant management, and employer engagement with a unified platform for improved outcomes.

Accelerate Workforce Engagement & Outcomes

Today’s workforce development organizations must manage increasingly complex relationships between job seekers, employers, training providers, grant programs, and community partners. Legacy systems and disconnected processes often create operational inefficiencies, limit visibility, and hinder timely service delivery.

Summit’s Workforce Development Accelerator, built on the Salesforce Platform, provides a modern, scalable CRM solution designed specifically for workforce agencies and workforce ecosystem partners. The accelerator centralizes participant management, employer engagement, workforce programs, communications, reporting, and case management into a unified platform that improves collaboration, accountability, and measurable outcomes.

Whether supporting job seekers, coordinating employer outreach, managing grants and training programs, or tracking workforce initiatives, the Workforce Development Accelerator enables organizations to modernize operations while delivering a more connected and responsive experience.

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Meet our Business Licensing Solution

Unlike proprietary workforce systems, Summit’s Workforce Development Accelerator is built on the Salesforce Platform, giving organizations the flexibility, scalability, and security of a global enterprise ecosystem while remaining fully configurable to each agency’s operational model.

  • Employer engagement

  • Job seeker management

  • Workforce case management

  • Training programs and providers

  • Grants and funding programs

  • Events and registrants

  • Job opportunities and placements

  • Career pathways

  • Program compliance

  • Outreach campaigns

  • Participant communications

  • Workforce analytics and dashboards

  • Referral tracking

  • Cross-agency collaboration

  • Online submission

Ready to Chat?

Get a jumpstart by connecting with one of Summit's Salesforce Certified Experts today.

Transform Public Safety Recruiting with a Scalable Solution

The accelerator supports workforce organizations with capabilities such as:

  • Participant & Case Management

    Create a comprehensive participant record that tracks interactions, assessments, services, referrals, milestones, and outcomes throughout the workforce journey. Case managers gain a complete view of participant progress, enabling more personalized support and improved outcomes.

  • Employer & Business Engagement

    Manage relationships with employers, workforce partners, chambers, and community organizations from a centralized platform. Track outreach activities, workforce needs, hiring initiatives, and business services to strengthen employer engagement and collaboration.

  • Workforce Program Tracking

    Monitor workforce initiatives, career pathways, apprenticeships, and employment programs from enrollment through completion. Track participation, outcomes, performance metrics, and compliance requirements across multiple programs.

  • Grants & Funding Management

    Maintain visibility into grants, funding streams, workforce incentives, and reimbursement programs. Track eligibility, expenditures, reporting requirements, and performance obligations to maximize funding utilization and compliance.

  • Courses & Training Provider Management

    Manage training providers, educational institutions, certifications, and learning opportunities in a centralized repository. Track participant enrollment, completions, credentials earned, and workforce readiness outcomes.

  • Workforce Assessments

    Capture skills assessments, career interests, employment barriers, and participant readiness indicators. Use assessment results to guide service plans and align individuals with appropriate training and employment opportunities.

  • Event & Registrant Management

    Coordinate job fairs, hiring events, workshops, orientations, and training sessions. Track registrations, attendance, follow-up activities, and event outcomes to measure engagement and effectiveness.

  • Outreach Campaigns & Communications

    Develop targeted outreach campaigns for job seekers, employers, training providers, and community partners. Segment audiences, monitor engagement, and ensure consistent communication across workforce initiatives.

  • Email Templates & Automated Notifications

    Improve communication efficiency with standardized templates and automated reminders, confirmations, status updates, and follow-up notifications. Reduce administrative effort while keeping participants and partners informed.

  • Job & Opportunity Tracking

    Maintain a centralized inventory of employment opportunities, internships, apprenticeships, and workforce initiatives. Match participants with opportunities based on skills, qualifications, and career goals while tracking placement outcomes.

  • Dashboards & Workforce Analytics

    Provide real-time visibility into workforce performance through configurable dashboards and reports. Measure enrollments, placements, retention rates, training completions, employer engagement, and program outcomes to support informed decision-making.

  • Role-Based Security & Access Controls

    Protect sensitive workforce and participant data through configurable security controls. Ensure staff, managers, partners, and stakeholders have appropriate access while maintaining compliance with organizational policies.

  • Mobile & Anywhere Access

    Enable workforce professionals to access records, complete assessments, update cases, and conduct outreach from any location using desktop or mobile devices. Support field-based services and hybrid work environments.

  • Integration with Existing Systems

    Connect workforce operations with existing government, education, financial, labor market, and third-party systems. Eliminate data silos, improve data accuracy, and create a unified view of workforce activities.

Solution Gallery

Related Success Stories

Summit has helped hundreds of clients with over 1,500 successful implementations. Dive deeper into our clients challenges and the solutions our team of Salesforce experts created.

Lucas County Workforce Development

Lucas County Workforce Development needed a replacement for their existing system that could better support their current operations and adapt to evolving business needs.

Summit's Salesforce Certifications

As a firm specializing in Salesforce project work, we place a high value on obtaining and maintaining Salesforce certifications for the various Salesforce products we support and services we offer. Our team has obtained over 70 certifications spanning over 20 unique areas of certification. Every member of our delivery team holds at least one certification, and many team members have earned more than five.

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"Easy to Work With"
Angie W.

Northwoods worked with Summit to help migrate our Microsoft Dynamics CRM system to Salesforce.  Summit was extremely knowledgeable, thorough, and easy to work with.  They were able to help us configure the system to handle complex business processes while making the system easy for end users.  They were also able to migrate all our legacy Dynamics data to the new Salesforce system.  Summit helped train our technical team on Salesforce administration while keeping the project on time and under budget.  I highly recommend Summit for any Salesforce-related project.

"Mind Blowing!"
Rachael H.

As a leader of a small non-profit aimed to scale rapidly and efficiently, I knew it was critical to transition from antiquated spreadsheets to a sophisticated CRM. We dabbled in Salesforce on our own the year prior. To put it mildly, I was terrified to go there again. Summit met my apprehension with confidence and reassurance. They were timely, efficient and positioned us to utilize Salesforce in ways we hadn’t imagined. Every day I’m in awe of what Salesforce can do; to the team’s credit for imparting their wisdom. Summit has positioned us for unprecedented opportunities at Walk with a Doc. Thank you!

"BEST Salesforce Consultant Available"
Catherine Z.

We went through 3 consultants before finding Summit. The difference was night and day, and the cost was very reasonable. They helped us get our Communities up and running in less than a week (after 2 other teams essentially dragged their feet for 9 months - yes, 9 months!). We are ecstatic! We also have Managed Services with them, for a few hundred bucks a month they are our go-to for anything Salesforce. The team is INSTANTLY responsive - like within 2 minutes. I have experienced other consultants and can tell you, there is no comparison. Hire Summit!

"Did a Wonderful Job"
Paige B.

We have primarily been using Salesforce for our sales team. Recently we decided to bring our support team on and Summit did an awesome job helping us get everything set up the way we needed.

"Great Learning and Implementation"
Annette H.

Great experience with Summit. They are very knowledgeable about Salesforce and their turn around is outstanding. I am looking forward to working Part 2 of our plan with them.

"Transformation Data w/ Excellent Service"
Kay W.

The skill set and knowledge that Summit has brought to this project far surpasses our initial expectation- especially since our initial contact with Salesforce corp. was challenged in regards to utilizing training videos to suit our scope and need. Summit and team has been helpful in supporting our team with a custom solution in order for us to be able to serve our community better. They are timely and professional, and eager to learn about the why before telling us the what.

"Made our Dream CRM a Reality!"
Matt S.

Summit made our Salesforce dream a reality. As a small non-profit on a limited budget with very specific CRM needs we were challenged to find a suitable Salesforce partner. Fortunately we were introduced to Summit, and from day one they made the formidable task of implementing Salesforce doable (and even enjoyable!). The Summit team are pros, from their accessibility and communication to industry knowledge and attitude, they never said 'no' to a request. When we encountered hiccups along the way they took the time to trouble shoot and make fixes, even when it was outside the original scope of the project. We didn't deviate from the project timeline or budget, which says a lot considering our custom needs for data collection/reporting, donor communication, and third party plug-ins. If you are considering implementing Salesforce or have any Salesforce needs, I highly recommend Summit and their team.

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