Success Stories
eAtlantic Engineering
Transform seamless field inspection workflows through Salesforce solutions.
Meet The Client
About eAtlantic Engineering
eAtlantic Engineering is a professional services firm specializing in inspections, engineering services, and project management. With field teams operating across multiple locations and projects, eAtlantic relies on efficient coordination between field inspectors, office staff, and clients to deliver timely, high-quality services.
The Challenge
eAtlantic’s inspection and project workflows were heavily manual, limiting real-time coordination between field teams and the office.
Key challenges included inefficient scheduling and inspector assignments, limited visibility into field activities and project status, a lack of mobile capabilities for inspectors, disconnected communication between teams and clients, and no centralized system for managing inspection data, notes, and documentation.
eAtlantic needed a solution to digitize field operations, automate scheduling, and provide a more transparent, connected experience for clients.
The Solution
Summit partnered with eAtlantic to implement a Salesforce Field Service solution that unified field operations, scheduling, and client engagement into a single platform. Summit provided the following:
Digitized inspections with Salesforce Field Service, enabling mobile scheduling and real-time documentation
Improved scheduling and dispatch with automated routing and resource assignment
Provided real-time project visibility through dashboards and centralized management
Created a client portal for tracking inspections, updates, and communication
Automated notifications and reporting to reduce manual effort
Delivered training and go-live support to drive adoption
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Results for Our Client
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