Success Stories

Eukalin

Eukalin Salesforce Health Check

Meet The Client

About Eukalin

Eukalin Corp, a wholly owned US subsidiary of EUKALIN GmbH, has proudly served the North American paper converting market since 2008. In 2022, to better support the needs of a growing customer base, Eukalin Corp purchased the assets of Adhesives Specialists, Allentown, PA including the company’s manufacturing operations and real estate. Eukalin Corp-Allentown, PA manufactures, markets, and supports high-performance EUKALIN and Adhesives for more than 300 packaging, industrial bag, e-commerce mailer and bag, envelope, print finishing and bindery manufacturers throughout North America.

Eukalin

The Challenge

Eukalin, a long-time Salesforce customer, partnered with Summit to implement significant updates to their Salesforce environment following a series of internal changes.

Despite their investment in the platform, Eukalin had struggled with adoption due to inconsistent configurations by multiple administrators and evolving business process needs that were no longer aligned with their setup. At the time of engagement, Eukalin was undergoing a rebrand and sought a trusted partner to guide them through the necessary changes. In addition to aligning Salesforce with their current operations, they aimed to begin preparing the platform for more advanced marketing optimization efforts.

The Solution

Eukalin required a team of Salesforce experts to collaborate closely with their internal team to refactor their Salesforce instance to better align with existing business processes. Key areas of focus included refining Profiles, Accounts, Contacts, Opportunities, and Quotes, as well as creating an automated Lab Referral process with an integrated questionnaire.

Summit supported these efforts by building several comprehensive reports and dashboards to enhance visibility and decision-making. To ensure successful adoption of the updated system, Summit also provided general Administrator and User training, helping Eukalin’s team confidently navigate and leverage their enhanced Salesforce environment.

Ready to Solve Challenges of Your Own?

Connect with Summit and count on our Salesforce experts to guide you in the right direction.

Results for Our Client

  • Summit took a white glove approach to provide professional guidance and flexibility working in a flexible manner to best support Eukalin’s needs

  • Eukalin continues to engage Summit to refine their processes and bring more of the Eukalin team into Salesforce via Strategic Managed Services

  • Eukalin subsequently engaged Summit to resolve issues with the integration between their ERP and Salesforce via DB Sync

In our Client's Words...

"Summit has been an outstanding partner for our Salesforce needs.  They have transformed our Salesforce experience, which has set us up for success as we expand and grow.” 

Ready to Chat?

Get a jumpstart by connecting with one of Summit's Salesforce Certified Experts today.

"Easy to Work With"
Angie W.

Northwoods worked with Summit to help migrate our Microsoft Dynamics CRM system to Salesforce.  Summit was extremely knowledgeable, thorough, and easy to work with.  They were able to help us configure the system to handle complex business processes while making the system easy for end users.  They were also able to migrate all our legacy Dynamics data to the new Salesforce system.  Summit helped train our technical team on Salesforce administration while keeping the project on time and under budget.  I highly recommend Summit for any Salesforce-related project.

"Mind Blowing!"
Rachael H.

As a leader of a small non-profit aimed to scale rapidly and efficiently, I knew it was critical to transition from antiquated spreadsheets to a sophisticated CRM. We dabbled in Salesforce on our own the year prior. To put it mildly, I was terrified to go there again. Summit met my apprehension with confidence and reassurance. They were timely, efficient and positioned us to utilize Salesforce in ways we hadn’t imagined. Every day I’m in awe of what Salesforce can do; to the team’s credit for imparting their wisdom. Summit has positioned us for unprecedented opportunities at Walk with a Doc. Thank you!

"BEST Salesforce Consultant Available"
Catherine Z.

We went through 3 consultants before finding Summit. The difference was night and day, and the cost was very reasonable. They helped us get our Communities up and running in less than a week (after 2 other teams essentially dragged their feet for 9 months - yes, 9 months!). We are ecstatic! We also have Managed Services with them, for a few hundred bucks a month they are our go-to for anything Salesforce. The team is INSTANTLY responsive - like within 2 minutes. I have experienced other consultants and can tell you, there is no comparison. Hire Summit!

"Did a Wonderful Job"
Paige B.

We have primarily been using Salesforce for our sales team. Recently we decided to bring our support team on and Summit did an awesome job helping us get everything set up the way we needed.

"Great Learning and Implementation"
Annette H.

Great experience with Summit. They are very knowledgeable about Salesforce and their turn around is outstanding. I am looking forward to working Part 2 of our plan with them.

"Transformation Data w/ Excellent Service"
Kay W.

The skill set and knowledge that Summit has brought to this project far surpasses our initial expectation- especially since our initial contact with Salesforce corp. was challenged in regards to utilizing training videos to suit our scope and need. Summit and team has been helpful in supporting our team with a custom solution in order for us to be able to serve our community better. They are timely and professional, and eager to learn about the why before telling us the what.

"Made our Dream CRM a Reality!"
Matt S.

Summit made our Salesforce dream a reality. As a small non-profit on a limited budget with very specific CRM needs we were challenged to find a suitable Salesforce partner. Fortunately we were introduced to Summit, and from day one they made the formidable task of implementing Salesforce doable (and even enjoyable!). The Summit team are pros, from their accessibility and communication to industry knowledge and attitude, they never said 'no' to a request. When we encountered hiccups along the way they took the time to trouble shoot and make fixes, even when it was outside the original scope of the project. We didn't deviate from the project timeline or budget, which says a lot considering our custom needs for data collection/reporting, donor communication, and third party plug-ins. If you are considering implementing Salesforce or have any Salesforce needs, I highly recommend Summit and their team.

Name(Required)
This field is for validation purposes and should be left unchanged.