Success Stories
Eukalin
Eukalin Salesforce Health Check
Meet The Client
About Eukalin
Eukalin Corp, a wholly owned US subsidiary of EUKALIN GmbH, has proudly served the North American paper converting market since 2008. In 2022, to better support the needs of a growing customer base, Eukalin Corp purchased the assets of Adhesives Specialists, Allentown, PA including the company’s manufacturing operations and real estate. Eukalin Corp-Allentown, PA manufactures, markets, and supports high-performance EUKALIN and Adhesives for more than 300 packaging, industrial bag, e-commerce mailer and bag, envelope, print finishing and bindery manufacturers throughout North America.

The Challenge
Eukalin, a long-time Salesforce customer, partnered with Summit to implement significant updates to their Salesforce environment following a series of internal changes.
Despite their investment in the platform, Eukalin had struggled with adoption due to inconsistent configurations by multiple administrators and evolving business process needs that were no longer aligned with their setup. At the time of engagement, Eukalin was undergoing a rebrand and sought a trusted partner to guide them through the necessary changes. In addition to aligning Salesforce with their current operations, they aimed to begin preparing the platform for more advanced marketing optimization efforts.
The Solution
Eukalin required a team of Salesforce experts to collaborate closely with their internal team to refactor their Salesforce instance to better align with existing business processes. Key areas of focus included refining Profiles, Accounts, Contacts, Opportunities, and Quotes, as well as creating an automated Lab Referral process with an integrated questionnaire.
Summit supported these efforts by building several comprehensive reports and dashboards to enhance visibility and decision-making. To ensure successful adoption of the updated system, Summit also provided general Administrator and User training, helping Eukalin’s team confidently navigate and leverage their enhanced Salesforce environment.
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Results for Our Client
Summit took a white glove approach to provide professional guidance and flexibility working in a flexible manner to best support Eukalin’s needs
Eukalin continues to engage Summit to refine their processes and bring more of the Eukalin team into Salesforce via Strategic Managed Services
Eukalin subsequently engaged Summit to resolve issues with the integration between their ERP and Salesforce via DB Sync
In our Client's Words...
"Summit has been an outstanding partner for our Salesforce needs. They have transformed our Salesforce experience, which has set us up for success as we expand and grow.”
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